Responsible Gaming at bet24

What Is Responsible Gaming?

Responsible gaming means playing within your means, keeping gambling as a leisure activity, and knowing when to stop. At bet24, we believe that the best gaming experience is one where you are always in control — of your time, your budget, and your decisions.

For most players in the Philippines, online casino games like slots, bingo, and live table games are a fun way to unwind after a long day at work in Makati, Quezon City, or wherever you are. The thrill of a big win is real, and we want you to enjoy it. But we also know that for some people, gambling can become a problem — and that is something bet24 takes seriously.

Responsible gaming at bet24 is not just a policy statement. It is a set of practical tools, clear rules, and genuine support systems built directly into the platform so that every player — from casual weekend players to more frequent users — has what they need to stay in control.

21+ Age Restriction — No Exceptions

Under Philippine law and PAGCOR regulations, real-money gambling is strictly reserved for individuals who are 21 years of age or older. This is not a guideline — it is a legal requirement, and bet24 enforces it without exception.

Every new bet24 account goes through a Know Your Customer (KYC) verification process that confirms the account holder's identity and age before any real-money play is permitted. Accepted documents include:

• Philippine passport
• Driver's license issued by the Land Transportation Office (LTO)
• SSS ID or UMID card
• PhilSys National ID
• Voter's ID issued by COMELEC

Any account found to belong to a person under 21 years of age will be immediately closed, all deposits returned, and the matter reported to the appropriate authorities. If you are a parent or guardian and suspect that a minor has accessed the bet24 platform, please contact our support team right away.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people do not realize there is an issue until it has already affected their finances, relationships, or mental health. Knowing the warning signs is the first step toward getting help.

Common signs that gambling may be becoming a problem include:

• Spending more money on gambling than you originally planned or can afford.
• Borrowing money — from family, friends, or through loans — to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Chasing losses — continuing to play in an attempt to win back money you have already lost.
• Neglecting work, school, family responsibilities, or personal health because of gambling.
• Using gambling as a way to escape stress, depression, or other emotional difficulties.
• Repeatedly trying to cut back on gambling but being unable to do so.

If you recognize any of these signs in yourself or someone you know, please do not wait. Use the self-exclusion tool described below, or reach out to bet24 support for immediate assistance.

Self-Exclusion at bet24

Self-exclusion is one of the most powerful responsible gaming tools available to bet24 players. When you self-exclude, your account is suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion period you choose.

bet24 offers two types of self-exclusion:

• Temporary Self-Exclusion: Choose a cooling-off period of 24 hours, 7 days, 30 days, or 90 days. Your account will be automatically reactivated at the end of the period.
• Permanent Self-Exclusion: Request a permanent closure of your bet24 account. This cannot be reversed. Any verified balance will be returned to your registered payment method after completion of outstanding KYC requirements.

How to Request Self-Exclusion

Alternatively, you can request self-exclusion directly through the bet24 live chat support team, available 24/7.

Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. bet24 allows you to set limits on how much you can deposit into your account over a given time period — before you even start playing.

Available limit types include:

• Daily Deposit Limit: The maximum amount in Philippine Peso (₱) you can deposit within a single 24-hour period.
• Weekly Deposit Limit: A cap on total deposits across any rolling 7-day window.
• Monthly Deposit Limit: A broader ceiling on deposits across a 30-day period, useful for players who want to manage their overall monthly entertainment budget.
• Session Loss Limit: Set a maximum amount you are willing to lose in a single gaming session. Once reached, your session ends automatically.
• Wager Limit: Restrict the total amount you can wager per day, week, or month regardless of wins and losses.

Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period before the new higher limit becomes active — this is intentional, to give you time to reconsider.

Session Reminders & Reality Checks

It is easy to lose track of time when you are in the middle of an exciting game. bet24's session reminder feature sends you a notification at regular intervals during your play session — reminding you how long you have been playing and how much you have wagered or won or lost during that session.

You can configure session reminders to appear every 30 minutes, 60 minutes, or at a custom interval of your choice. When a reminder appears, you have the option to continue playing or end your session. This small pause can make a big difference in keeping your gaming experience healthy and intentional.

Reality check notifications display your net session result — so you always know exactly where you stand financially before deciding to continue.

Need Help Now?

If you feel your gambling is out of control, please reach out. Our support team is available 24/7 via live chat on the bet24 platform.

You can also contact us by email at:

[email protected]

All responsible gaming requests are handled with complete confidentiality.