bet24 Privacy Policy

bet24 ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "User") who access or use the bet24 online gaming platform at bet24.one. This Privacy Policy describes how bet24 collects, processes, stores, and protects your personal information in connection with your use of our services.

This Privacy Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It applies to all personal data collected through the bet24 website, mobile browser interface, customer support channels, and any other touchpoints through which you interact with bet24.

By registering for a bet24 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, bet24 acts as the Personal Information Controller in respect of the personal data it collects and processes in connection with the operation of the bet24 platform.

As the Personal Information Controller, bet24 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations.

If you have any questions about how bet24 handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer through the contact details provided in Section 14 of this policy.

bet24 collects the following categories of personal data in connection with the operation of our platform and the provision of our services:

3.1 Identity & Contact Information

• Full legal name
• Date of birth (for age verification purposes)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued identification document details (e.g., Philippine passport, driver's license, SSS ID, UMID)

3.2 Financial Information

• GCash account details (mobile number associated with your GCash wallet)
• PayMaya account details
• Bank account information (BPI, BDO, Metrobank, or other approved banks) where provided for withdrawal purposes
• Transaction history, including deposit amounts, withdrawal amounts, and dates

3.3 Gaming Activity Data

• Game session history, including games played, wagers placed, and outcomes
• Account balance history
• Bonus and promotion usage records
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited on the bet24 platform and time spent on each
• Login timestamps and session duration
• Referring URL (the page you visited before arriving at bet24)

3.5 Communications Data

• Records of communications between you and bet24 support, including live chat transcripts and email correspondence
• Feedback and survey responses submitted through the platform

bet24 collects personal data through the following means:

• Registration: Information you provide when creating your bet24 account.
• KYC Verification: Documents you submit to verify your identity and age.
• Transactions: Data generated when you make deposits or request withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, or other approved payment channels.
• Platform Use: Data automatically collected as you navigate and interact with the bet24 platform.
• Customer Support: Information you provide when contacting bet24 support via live chat or email.
• Cookies and Tracking Technologies: Data collected automatically through cookies and similar technologies as described in Section 8.

bet24 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your bet24 account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (₱), and deliver the core features of the bet24 platform.
• Regulatory Compliance: To fulfill our obligations under applicable Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including KYC verification and transaction monitoring.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security incidents.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Communications: To send you account-related notifications, transaction confirmations, and, where you have opted in, promotional communications about bet24 offers and games.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the bet24 platform.

bet24 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and bet24 — specifically, to operate your account and deliver the services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulatory requirements, anti-money laundering obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for bet24's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your data protection rights.
• Consent: For certain processing activities — such as sending marketing communications — bet24 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

bet24 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with age and identity verification.
• Game Software Providers: Licensed game content providers whose games are available on the bet24 platform, to the extent necessary to deliver game services.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal order or is necessary to prevent or investigate criminal activity.
• IT & Security Service Providers: Third-party providers of hosting, cybersecurity, and platform infrastructure services, who process data on behalf of bet24 under strict data processing agreements.

All third parties with whom bet24 shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

bet24 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the bet24 website.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and responsible gaming tool configurations) to provide a more personalized experience.
• Analytics Cookies: Collect anonymized data about how users interact with the bet24 platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bet24 platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

bet24 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with applicable regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Retained for up to three (3) years from the date of the communication.
• Technical & Usage Data: Retained for up to two (2) years from collection, unless required for longer retention by law or for ongoing fraud investigations.

Upon expiry of the applicable retention period, bet24 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

bet24 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption of personal data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest within our secure database infrastructure.
• Access controls limiting data access to authorized bet24 personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of the bet24 platform.
• Staff training on data privacy obligations and secure data handling practices.

While bet24 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet24 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bet24:

• Right to be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data bet24 holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations and regulatory requirements.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the bet24 Data Protection Officer using the contact details in Section 14. bet24 will respond to all data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

The bet24 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. bet24 does not knowingly collect personal data from individuals under the age of 21.

If bet24 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, return any deposits (less amounts already wagered), and delete the associated personal data from our systems.

If you believe that a minor has registered on the bet24 platform, please contact our support team immediately so that we can take appropriate action.

bet24 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered users via email or an in-platform notification.

Your continued use of the bet24 platform following the posting of any revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how bet24 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet24, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the bet24 platform
• Email: [email protected]

bet24 aims to respond to all privacy-related inquiries within five (5) business days. For data subject rights requests, the response period is thirty (30) days as required by the Data Privacy Act of 2012.

If you are not satisfied with bet24's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.